Workshop: “Delivering Exceptional Customer Service,” 10/26/2016

MSU Extended University is partnering with Beck Seminars and The Brandt Group to bring you this seminar about creating and maintaining exceptional customer service at your organization.

Delivering Exceptional Customer Service
with Steve Beck, founder and president
Beck Seminars

October 26, 2016
1:00 p.m – 5:00 p.m.

Holiday Inn
Bozeman, MT

Early bird: $99 per person (on/before October 12)
Regular price: $119 per person (after October 12)

Use coupon code MSU10 to save $10
OR
Register 5 people and get the sixth for free

>> CLICK HERE to register

WHO SHOULD ENROLL?

Employees and supervisors interested in providing exceptional customer service and in  creating and maintaining a work environment that expects and celebrates exceptional customer service.

ABOUT THE PROGRAM:

Participants discover that their job is not just a job, but is, in fact, a performance on ‘How to be Their Best with their Customers and Co- Workers’. Participants will rate themselves to see how good they are at delivering Exceptional Customer Service. Internal Customer Service is also examined as participants realize how important their performance is to their co-workers as well as their customers. Participants are given the understanding and tools to change their attitude and mindset..

WHAT PARTICIPANTS WILL LEARN:

  • See they have a huge impact every day in what they do and how they do it
  • Understand how much their attitude affects everyone in a negative or positive way
  • Increase Customer Satisfaction
  • Rate themselves (1-10) on how they deliver Exceptional Customer Service
  • Recognize the importance of getting along with co-workers
  • See the impact of poor customer service (68% never come back after receiving bad service)
  • Learn how to have a Great Day Every Day!
  • Realize the importance of Leaving their FUNK at the Door
  • Improve their Moments of Truth with everyone they encounter

ABOUT THE SPEAKER:

Steve Beck, the founder and president of Beck Seminars, is an author, keynote speaker, master facilitator and coach who brings more than 20 years of experience as a corporate executive to his training programs. Steve’s training background spans more than 15 years in which he has earned a reputation as an outstanding speaker, motivator and instructor.

QUESTIONS?

Contact MSU Extended University at continuinged@montana.edu or 406-994-6683.